Returns and Exchanges
WHAT DO I DO IF I WANT TO CHANGE OR CANCEL MY ORDER AFTER I HAVE PLACED IT?
Please call Customer Care at 1-800-538-5471 between 7am-4:30pm PST, Monday-Friday or email Customer Care at canada@superfeet.com.
WHAT SHIP METHODS ARE AVAILABLE?
Our current ship methods are:
- Ground
WHAT IS YOUR RETURN POLICY?
If you purchased directly from Superfeet please contact Superfeet at 1-800-538-5471 to process your refund and/or exchange. All exchanges/refunds must occur within 60 days of your original purchase date. If you purchased your insoles somewhere other than Superfeet.com please take your receipt and your insoles back to the original place of purchase for an exchange/refund. All exchanges/refunds must occur within 60 days of your original purchase date.
If you purchased a Shaped by Superfeet™ product, like a New Balance, Trek, Bontrager or Calloway branded insole, contact your place of purchase for return instructions.
IS THERE A RESTOCKING FEE OR FREIGHT CHARGE WHEN RETURNING PRODUCT?
We do not charge a restocking fee. You will be responsible for the cost of mailing the insoles back to Superfeet if it is required.